FAQ

FAQ
Who are your Instructor’s/Trainer’s?
Our trainer’s and Instructor’s are industry experienced professionals and experts in their respective field and have more than a minimum of 7 years of working experience. Since we specialise in “Hands on IT training” whether it be Software Testing or Programming languages, it is a pre requisite to have these years of experience before we consider their application for the role of an Instructor. In most cases, the Instructor’s experience is more than 10 years which helps our students gain great insight into the IT world when they share their experience in the form of project examples and facilitate their learning by helping you solve issues during your practical hours.
Do you offer private one-on-one training?
Most of our training courses are held in a class room format with less than 5 students to a maximum of 10 students and online students participate during the same hours. This enables the Instructor to afford individual attention to the student and also personalise the training to help students gain knowledge and improve their skills. The practical experience can vary for most people as sometimes they need to focus on some concepts more than others. We encourage our students to interact with the instructor and raise as many questions as possible so the Instructor can quote project examples to enable better understanding of the subject and concepts. For most courses you will always be in a class of less than 5 so we can ensure you are getting the individual attention you need and deserve.
How long have you been in business?
We have been in business for more than 12 years primarily operating our development center which develops applications for a wide variety of clients servicing clients in North America, Europe, Australia and India. Stepin2IT was born out of our own need for trained resources and quickly realised the skills gap existing in the market place and so many job seekers who have some knowledge and skills and missing some other skills the industry needs making it difficult to find a suitable job. It is this skills gap which we wish to bridge through our training focusing on what the industry needs and which also reflects in the improved skills of our students once they complete their courses with us. The training is focussed on the industry needs while helping students be more Job Ready and Market Ready.
How can I register for a course?
You have multiple ways of registering for a course. You can do one of the following:
a) Register by visiting our office in person
b) By sending an email confirming your interest and the course you are interested in and paying a fixed amount to confirm your interest and reserve your space
c) By calling us to confirm your interest and we’ll help you decide the best way to register.
Can I get a discount?
All our courses and offerings are reasonably priced starting from $500 to $1000 plus the applicable taxes. While we do not claim to the most inexpensive training provider, we are proud of the value we offer through our courses by training you on much more things than most of the other providers do hence bringing more value for your money. We currently offer some discounts to those who would be pursuing more than one course with us. For additional details on what discounts are offered, please contact us.
What is your cancellation policy?
We offer a standard cancellation policy where full refund is available until your first class. If for any reason you’d like to withdraw before the second class, we expect you to inform the instructor and the administrator so the refund can be processed. A student is allowed to break and resume the class, however should complete the training within 3 months of starting the break. No refund will be provided after the 2nd class.
Where are your locations?
We are located in the North West end of Toronto easily accessible for residents of Brampton, Mississauga, Central and North Toronto (Vaughan) and about 30 minutes drive from the east end or Downtown core. Please visit us for future locations throughout Toronto and other places in Canada and world over as we set out on our mission to be the training provider of choice in the next few years.
Will I get help if required after I finish the course?
All our course instructor’s are available for sometime after the course is completed to help answer any questions you might have. While the objective is to help each and everyone to understand the subject and the concepts and feel comfortable with what they learn, we also work with individuals to understand their needs and make necessary arrangements.
Can I sit in a class for free before I decide to pursue the course?
This is an offer we make to any prospective student who is not sure if this course is right for them to try a class out before you make your decision. However, should you decide to attend the second class the student is required to register by paying the requisite course fee.
Can I retake the full or part class?
We provide the opportunity to all students to sit in future classes should you need. We’ll work with you to accomodate your request to retake the class.
What help can I expect to find a job?
We provide job assistance to all students which is part of our course contents in most cases to help you understand what the industry needs are and how best to address some of those questions. We also offer assistance and help for experienced resources through our own network of clients and recruiters who specialise in the technologies we train on. For the pre requisites, please contact our recruitment and placement consultant for a one on one counselling.
Can I register for courses in the future?
Yes, you can register for future courses by paying a standard registration fee of $100 applied towards our course fee for future start dates and we’ll keep you posted on the start dates and times before the course begins.